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The Chicago Housing Authority Customer Service Support COVID-19 Update

Dear CHA Applicant:
To ensure the health and safety of applicants and staff with respect to the evolving COVID-19 crisis, CHA’s Client Center at 60 E. Van Buren (60605) is closed to the public. Previous in-person support is now available online or by telephone only.
Online Support
  • Applicants may check their waitlist status or update their application (e.g., contact information, preferences, waitlist selection, etc.) by visiting:
  • Applicants may submit their waitlist inquiries to:
Telephone Support
  • Applicants with waitlist related inquiries may call:
    • Public Housing                               312-913-7400
    • Project Based Voucher (PBV)      312-935-2600
CHA will continue to offer resources and support you. We thank you in advance for your patience in adjusting to our online and telephone customer service support.
If you require interpretation services, please contact us at

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