The Chicago Housing Authority Customer Service Support COVID-19 Update

Dear CHA Applicant:
To ensure the health and safety of applicants and staff with respect to the evolving COVID-19 crisis, CHA’s Client Center at 60 E. Van Buren (60605) is closed to the public. Previous in-person support is now available online or by telephone only.
Online Support
  • Applicants may check their waitlist status or update their application (e.g., contact information, preferences, waitlist selection, etc.) by visiting:
  • Applicants may submit their waitlist inquiries to:
Telephone Support
  • Applicants with waitlist related inquiries may call:
    • Public Housing                               312-913-7400
    • Project Based Voucher (PBV)      312-935-2600
CHA will continue to offer resources and support you. We thank you in advance for your patience in adjusting to our online and telephone customer service support.