Excerpts from https://www.illinoistollway.com/media-center/inside-the-tollway?
In an effort to mitigate the spread of the coronavirus, the Illinois Tollway will be temporarily converting to all-electronic tolling. As a valued I-PASS customer, nothing will change for you with regard to your travel. You already enjoy the benefits of I-PASS toll rates and an entirely open tolling system.
However, customers who currently use coins and currency will now be required to pass through the system and pay online, as we are temporarily suspending the use of manual toll collection and automatic toll payment machines in an effort to reduce interpersonal and person-to-surface contact across our system. In addition, we will be closing our in-person customer service centers as well.
These measures are being implemented to protect the safety and well being of our customers, employees, and the general public. Throughout this time our maintenance teams, traffic operations center and our HELP Truck operations will remain operational to assist motorist and keep you safe.
Given our customer service centers will be closed, we are asking for your patience as our customer service call center volumes may be higher than usual. We’d ask that you do all you can to manage your accounts online at www.getipass.com which includes a full suite of resources to manage all aspects of your account. Getipass.com is your best resource to keep your account up to date.
To support family who may not be I-PASS customers, at any time you may add their plates to your account for a specified period of time to assist them in paying their tolls. This feature can be accessed at www.getipass.com, and plates can be added or removed at any time. Learn how to add an account here. At this time, our I-PASS partner Jewel-Osco has I-PASS transponders available which can be activated online if you find yourself in need of additional transponders.
Below is further information that is being shared by businesses, health care providers, and community stakeholders on how to approach this current healthcare situation. Please take a moment to read.
Thank you for your continued support of the Illinois Tollway.
According to the Illinois Department of Public Health, in the absence of medications or vaccines, community mitigation measures are the first line of defense against highly transmissible infectious diseases. Preventative actions should be practiced by Illinoisans at all times, but especially as the state continues to monitor potential spread of this new virus.